KEY TASKS:

• Manage the initial aspect of the ‘scholarship journey’ for client and their families
• Provide exceptional customer service to ensure a first-class experience.
• Collaborate with clients to create and maintain their FirstPoint Profile for the scholarship process.
• Collect and organise necessary paperwork and footage for admissions.
• Identify problem areas and highlight concerns to appropriate members of staff if needed.
• Communicate clearly with clients, simplifying complex information effectively.
• Liaise effectively with other departments within FirstPoint regarding updates and client advancement through the FirstPoint USA program.
• Managing/organizing expectations of internal and external stakeholders
• Co-ordinate and help organise athlete events throughout the year.

THE CANDIDATE

• Strong interpersonal skills, with the confidence to establish trust and manage relationships with clients and their families.
• Proven ability to work well under pressure to meet tight deadlines in a fast-paced environment.
• Minimum of 2 years experience in a customer-facing role.
• Excellent written and verbal communication skills.
• You will have the ability to work independently and manage your own time effectively.
• Highly motivated, resilient, and empathetic, with strong time management abilities.

THE PACKAGE

As well as a competitive salary, investment in your personal development, you will have the opportunity to enjoy a variety of benefits:

• 25 days annual leave, 8 public holidays, (plus Christmas closure and your birthday off)
• Pension Scheme
• Flexible working

SALARY RANGE

£26,000

Location

Glasgow, Scotland